| Helpful Hint . . . |
| • If UPS responds that it can't track
your package, don't despair. We may have shipped it manually
without a reference number, or the UPS database may be offline.
• It usually takes a few hours after we electronically
transmit the shipping information to UPS for it to show up in their
system. If we shipped your package today, you typically won't see
the tracking info until after 9 p.m. Pacific time tonight.
|
|
Frequently Asked Question |
| Q. What does it mean when UPS
responds "Billing Information Received"?
A. When we electronically transmit our "end of day" information to UPS, they
know that a package is coming. It may or may not have been
picked up by the driver at that point. Until the package
reaches the first UPS depot and gets scanned you will only see "Billing
Information Received." After that first
scan (usually mid-evening), the tracking system will update with the delivery date,
destination city, and other data.
|
|
Track Your Package
|
Please remember that it may take us 5 to 8
business days
to handcraft your unique order. See our
FAQ page for details.
|
In the box below, enter your 4-digit order number after SterSis.
If this is a return without a new order number use the last five characters of your RA# (such as 1025A).
If we have processed your shipment, you will get the tracking information, although on shipping
day you typically won't see it until in the evening. If UPS responds that it can't track
that reference number it may be that: (a) we just shipped it today—try again after about 9 p.m.
Pacific time; (b) we haven't shipped it yet; (c)
your package was handled manually and was not
automatically assigned a reference number; or (d) the UPS database is offline.
|
| Helpful Hint . . . |
| • Your UPS reference number is SterSis
followed by either your 4-digit order number or the last five digits of
your RA#. Do not type in any spaces.
|
| Our UPS Ground Map |
| • You can view our UPS Ground
Time-In-Transit map
to see how long it will take your package to reach you if you ordered UPS Ground shipping.
• If you ordered a faster service this map is not applicable.
UPS 3-Day Select, 2nd Day Air, and Next Day Air take 3, 2, or 1
business day(s) after we ship irrespective of distance. |
|
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